Frequently Asked Questions - Andy Has a Little Truck

Frequently Asked Questions

FAQ – Do you charge extra for stairs or are there any hidden fees I need to know about?

At Andy Has a Little Truck, we believe in transparent pricing. We do not charge any additional or hidden fees for stairs, fuel levy, heavy lifting, or assembling and dismantling furniture. The only cost you pay is the agreed hourly rate, no matter what the job involves.

The only exception is if your move requires payment for a parking meter or tolls. If these costs are necessary for the move, they will be added to the final bill. Otherwise, there are no extra fees beyond the hourly rate.

Feel free to reach out if you have any more questions about our pricing!

FAQ – Are you guys insured? What happens if my furniture is damaged during the move?

At Andy Has a Little Truck, we prioritize the safety of your belongings along with providing an efficient moving experience. For every move, we identify items that need extra care and protection, using the appropriate protective materials and applying our expert wrapping techniques. This ensures your items are safely transported to your new place.

In the unlikely event that any items are damaged by us during the move, rest assured that we are fully insured. Our insurance will cover the cost of repairs or replacement. For more specific details, please refer to our Insurance page.

In short, we are careful, organized, and well-trained professionals. When you move with Andy Has a Little Truck, you’re always in good hands!

FAQ – Do you guys move TVs? I have a very precious 75-inch OLED and a couple of 65 and 55-inch TVs in the bedrooms, but I don’t have the original boxes anymore. Should I do anything for the TVs or put them in my car?

Yes, we professionally move TVs of all sizes, even if you don’t have the original box. Whether it’s a 75-inch OLED or smaller 65 and 55-inch TVs, we use the appropriate materials to ensure safe transport. This includes thick removal blankets, sturdy cardboard, or crates, depending on what’s needed to protect your TVs. If you’re concerned about extra care, just let us know, and we’ll bring the right materials for the job.

Additionally, we have the proper tools to remove TV brackets, disassemble stands or legs, and securely wrap the screens for safe transit. If you still have the original boxes, we can help pack the TVs into them as well.

As a reminder, please keep your TV power cords and remotes separate and easily accessible. We recommend leaving the TVs powered on before the move to confirm that the screens are functioning properly, which is helpful for insurance purposes. Afterward, pack the cords and remotes into your emergency box to ensure they arrive safely at your new home.